Life Admin

The Hidden Crisis: When You Can't Find Critical Documents

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⏱️7 min read
The Hidden Crisis: When You Can't Find Critical Documents

Every day, families across the UK face a hidden crisis: they cannot find critical documents when they need them most. Lost wills complicate estates, and misplaced pension records can leave money unclaimed.

Wills: registration is voluntary

  • The National Will Register holds over 10.5 million records.
  • Will registration is not compulsory in the UK, so many wills are not recorded.
  • Lost pensions: a growing problem

  • The Pensions Policy Institute (PPI) 2024 update estimated 3.3 million lost pension pots worth £31.1 billion.
  • PensionBee analysis cited by the National Audit Office suggests an 18-year-old today could have around five pension pots by age 68.
  • Why documents go missing

    Several factors contribute to this crisis:

    Life Events:

    * Moving house multiple times

    * Divorce or bereavement

    * Clearing parents' estates

    * Digital vs physical copies confusion

    Poor Organisation:

    * Documents in multiple locations

    * No central filing system

    * Mixing important and routine paperwork

    * Relying on memory

    Time:

    * Documents needed decades after creation

    * Forgetting where things were stored

    * Physical deterioration

    * Lost amongst other papers

    How Is Everything Safe helps

    Our platform is designed specifically to prevent this crisis:

    * Secure digital storage of all important documents

    * Instant access from anywhere

    * Encrypted cloud backup

    * Organised by category

    * Regular reminders to review and update

    * Share access with trusted family members

    Prevention strategies

    Create a Central System:

    * One place for all important documents

    * Digital copies of everything

    * Regular review schedule

    Share Information:

    * Tell trusted people where documents are

    * Provide emergency access details

    * Update regularly

    Use Technology:

    * Cloud storage with encryption

    * Password manager

    * Automatic backups

    * Calendar reminders

    Sources

  • https://www.nationalwillregister.co.uk/search-for-a-will/
  • https://www.nationalwillregister.co.uk/registrars/
  • https://www.nao.org.uk/press-releases/digital-skills-shortage-contributed-to-delays-in-flagship-pensions-dashboards-programme/
  • https://www.aviva.com/newsroom/news-releases/2025/10/avivas-find-and-combine-service-reconnects-customers-with-nearly-five-hundred-sixty-five-million-pounds-in-lost-pensions/
  • https://www.lcp.com/en/pensions-benefits/insights/bulletins/pensions-bulletin-202441
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