Frequently Asked Questions

One subscription covers up to 12 household members. You can share records, contacts, reminders, alerts, and item information without paying per-user fees.

Yes. Multi-household support allows members to switch between households and, where appropriate, transfer records when family arrangements or caring responsibilities change.

Household chat is a lightweight communication layer for urgent coordination, finder activity, and continuity updates. It helps keep the household aligned when something changes quickly or when normal messaging channels are fragmented.

Trusted Alert Centre is your household inbox for authority-led alerts, including weather, flood, travel, and storm overflow updates. You choose which areas and feeds to follow.

Yes, selected alert types can support structured responses. That helps the platform support action and status-sharing, not just passive awareness.

The finder network can generate owner codes that help confirm ownership before a sale, pickup, or transfer. This gives buyers and households a practical verification step without exposing unnecessary personal information.

Vault documents are encrypted client-side before upload, and access is controlled through the household model and vault protection flows. The service is designed to keep sensitive records private while still usable when needed.

No. The platform works in the browser, and it can also be installed as an app-like experience on supported devices. iPhone and Android apps are also available if you want personal safety features, background handling, and the personal safety button experience.

Yes. Alongside household continuity features, the app supports personal safety capabilities for people who want that additional level of protection and faster action from their device.

No. The personal safety button is optional. The main platform still works as a household continuity service for records, alerts, reminders, recovery, and coordination without it.

When the personal safety button is pressed and held, a notification is sent to the household and an entry is added to household chat. That entry is designed to give household members the key context quickly, including the location details and configured contact details for the person who triggered it.

No. It is an additional preparedness and escalation tool, not a replacement for emergency services, public authorities, or official guidance.

No. A personal safety button can be configured for the household, so you do not need one button per person. One button per household is sufficient, as long as the household member using it has their device configured correctly.

No. QR tags can be printed at home or ordered from a supplier using your code. The main value is not the tag itself, but the secure records, owner verification, finder flow, and shared household information behind it.